Privātuma politika

Privacy policy SIA PRODUS

 Last update: 04.04.2025.

SIA "PRODUS" (registration Nr.: 40003927880, adress: Latgales iela 443,Latgales priekšpilsēta, Riga, LV-1063, Latvia) undertakes to protect your privacy and personal data in accordance with the Personal Data Protection Law of the Republic of Latvia, as well as Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR). This privacy policy explains how we collect, process and protect your personal data and your rights in relation to the processing of your data.

1. Data collection and processing

We collect and process the following personal data:

• Basic information: name, surname, delivery address, telephone number, e-mail address. This data is necessary to fulfil your orders and provide you with services.
• Purchase information: goods purchased, payment details, previous orders, related records in order to offer you relevant products and services.
• Website usage data: we use cookies and similar technologies to collect information about your browsing on our website (e.g. IP address, browser type, device type, geographical location).

      We collect the following personal data from users when they interact with our website: Name, Email address, Phone number, IP address. We collect data when you voluntarily submit your personal data through our contact form. This may include providing your name, email address and phone number for questions or support requests. In addition, we automatically collect the IP address you use to send form submissions. This information helps us create a spam blacklist to protect against bots and malicious activity.

• Personal identification documents: we may ask for personal identification documents (passport, ID card, driving licence) to verify your identity before issuing goods.

2. Purposes of data processing

Your personal data is used for the following purposes:

• To process and fulfil your orders.
• To personalise our offers and improve your user experience.
• To send notifications about delivery, invoices and payments.
• To carry out marketing activities, including sending newsletters and tailored offers.
• To comply with legal obligations (e.g. financial records, tax records).

3. Cookies

We use cookies on our website www.produs.lv/en to improve the functionality of the site and provide a better user experience. Cookies allow us to know if you have visited our site before and help us to tailor our offers to your interests. Cookies do not contain personally identifiable information and are used for analytical purposes only.

4. Transfer of data to third parties

PRODUS may transfer your personal data to third parties only in the following cases:

• If it is necessary for the delivery of goods or provision of services.
• If it is necessary to comply with our legal obligations or to protect our rights (e.g. fraud prevention).
• With our service providers, such as IT service providers and payment processors, to process orders and ensure security.
• Google Analytics is used to analyse website visits and improve our services. Information about this service is available in Google's privacy policy.

>We do not sell or disclose your personal data to third parties during your use of the website, except as necessary for the purposes described in this policy:

• Google reCAPTCHA: Мы We use Google reCAPTCHA to prevent spam and bot submissions. When you submit a form, your IP address and other behavioral data (such as mouse movements, scrolling and pauses) are shared with Google as part of the reCAPTCHA functionality.
• Google Analytics: We use Google Analytics to collect statistical data to help us improve the performance and usability of our website. Google Analytics uses cookies to collect information about your use of the site, which may include your IP address. Google's Privacy Policy covers their data collection practices.

5. Data storage

Your personal data will only be retained for as long as necessary to fulfil the purposes set out in this privacy policy. For example, we retain data for as long as we are legally bound to do so or until the data is no longer needed. The data is then deleted or anonymised.

6. Your rights

You have the right to request access, rectification, erasure or restriction in relation to your personal data and to object to processing if this is based on our legitimate interests. You also have the right to data portability.

If you wish to exercise this right, please contact us using the contact details below.

7. Data protection

We put in place appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction. All data processed during the order process is treated as confidential and is protected by encryption and other security measures.

8. Consent to data processing

When you provide us with your personal data (for example, by placing an order or registering), you consent to its processing in accordance with this Privacy Policy. You have the right to withdraw your consent at any time, but withdrawal does not affect processing that has taken place before the withdrawal of consent.

9. Changes to the Privacy Policy

This privacy policy may be changed or updated without prior notice. If changes are made, they will be posted on this page and the updated policy will be effective from the time of posting.

Cookie Policy for PRODUS Ltd.

Effective date: 04.04.2025.

PRODUS Ltd uses cookies to ensure the proper functioning of our website, to improve user experience and to collect analytical data. This cookie policy explains what cookies we use, how we use them and your rights in relation to cookies.

1. What are cookies?

• Cookies are small text files that are placed on your device when you visit a website. They are often used to make websites work or work more efficiently and to provide information to the owners of the website.

2. Essential cookies

We use the following essential cookies to ensure the proper functioning of the website:

• Laravel session cookies: this cookie is used to maintain a user's session on the site, ensuring that you remain logged in during your visit.
• Laravel CSRF token: This cookie is used to protect against cross-site request forgery (CSRF) attacks, ensuring that any form submissions are made from a legitimate user.

These cookies are necessary for the operation of the site and cannot be disabled.

3. Additional statistical cookies

We also use the following additional statistical cookies for site analysis:

• Cookies Google Analytics (_g): This cookie is set to collect data about your use of the site (e.g. pages visited, time spent on the site, etc.). This information helps to improve the functionality and performance of the site.

You can disable all cookies in your browser settings, but this may limit your ability to take full advantage of the site's features.

Third party cookies

• Google reCAPTCHA: Our website uses Google reCAPTCHA to protect against spam and bot submissions. When you submit a form, reCAPTCHA collects and processes data such as your IP address and user behaviour (including mouse movements, pauses, scrolling, etc.). This data is transmitted to Google for processing in accordance with Google's privacy policy.

5. Your cookie preferences

• You can manage your cookie preferences by adjusting your browser settings to block or delete cookies. However, please note that disabling essential cookies (such as Laravel session cookies) may prevent some parts of the website from working properly.
• For more information on how Google uses your data, please read Google's Privacy Policy Google.
• ЧTo reset any cookies you have stored, use the "Reset cookies" , button below the "Cookie consent" table.

6. Changes to this Cookie Policy

This Cookie Policy may be changed or updated without notice. If changes are made, they will be posted on this page and the updated policy will take effect from the time of posting.

If you have any questions or concerns, please contact us: produs@produs.lv или info@produs.lv 
Adress: Latgales iela 443,Latgales priekšpilsēta, Riga, Latvija, LV-1063
Phone: +371 27703577